Bright Earth Solar are proud to announce that we have been officially endorsed by the Clean Energy Council of Australia as an approved solar retailer.
So what does this mean?
Does it change us as a seller?
Does it make a difference for you as a buyer?
We explain everything here.
What is the Clean Energy Council?
The Clean Energy Council is a not-for-profit, membership-based organisation.
They represent and work with Australia’s leading renewable energy businesses, including rooftop solar installers, to further the development of clean energy in Australia.
The aim of the CEC is for Australia to be powered by clean energy, and they are committed to accelerating the transformation of Australia’s energy system to one that is smarter and cleaner.
The CEC also has a strong focus on raising standards and maintaining integrity with the industry.
They do this by accrediting solar installers (like us) and maintaining lists of approved solar panels, inverters and batteries, developing guidelines and having input into the development of Australian Standards.
Put simply, the Clean Energy Council is the peak body for the clean energy industry in Australia.
What does becoming an approved solar retailer mean?
The Clean Energy Council Solar Retailer Code of Conduct is a voluntary scheme authorised by the Australian Competition and Consumer Commission (ACCC).
Companies that have signed on to the code have committed to providing a higher standard of quality and service, raising the bar in the solar industry.
One of the ways they do this is to guarantee a minimum five-year system and installation warranty on solar power systems.
We have always given our clients the very best service we can, with customer satisfaction our most important asset, but becoming an approved solar retailer means we hold ourselves to an even higher standard.
What this means for our customers
The program is designed to give peace of mind to people who are deciding to invest in a solar system.
There are a lot of things to consider when making a purchase of this size, especially over a long-term period, and a CEC approved solar retailer badge is designed to help consumers chose a quality retailer.
By helping them purchase the best options available from a company committed to responsible sales and marketing, our customers know they are not only getting honest, trustworthy advice, but the highest quality products.
The solar industry is well regulated, with requirements for all systems to meet Australian standards and be installed by a specially trained and accredited solar installer.
The Solar Retailer Code of Conduct is another important step that provides consumers with even greater confidence, and the ability to select a retailer who guarantees a high level of customer service.
We are always looking to the future
Bright Earth Solar are proud to be a signatory to the Solar Retailer Code of Conduct, and we look forward to continuing to help improve standards in the Australian solar industry.
Signatories have made a commitment to demonstrate industry best practice in the way they conduct all aspects of their business, which is something we have always adhered to.
By signing up to the code and becoming an approved solar retailer, we continue to guarantee certain things in our business practice, such as:
Educating customers about their purchase by supplying essential information about the system in writing before entering into a contract. This includes site-specific full system design and an average daily performance estimate for each month of solar generation.
Uphold consumers’ legal rights relating to cooling-off periods and refunds. They will give customers the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing.
Be fully accountable for the actions of any subcontracted parties, including Clean Energy Council-accredited installers/designers.
We have installed thousands of solar photovoltaic systems in Victoria and South Australia, for both residential and commercial properties.
No matter what your unique situation, we can find a way to customise a package suitable for you, so you can enjoy all the benefits of a healthier home or commercial premises.
We take pride in every part of our work and we want to make sure each and every one of our clients receives the very best service.
Becoming an approved solar retailer by the CEC is just one more way to show our commitment to our clients.
If you have any questions about us or making the switch to solar power, then please don’t hesitate to contact us today.
One of our friendly and professional engineers will be happy to talk you through any questions you may have.
Bright Earth Solar offers a range of exceptional solar products, helping you save money while doing your bit to save the planet. We keep you up to date with new technology, innovation and trends in renewable energy.